Our turnaround is typically 24 hours after the photo shoot is completed. We strive to get the pictures to you as quickly as possible. Just like you and your client, we are always excited to get our photos online for everyone to view.
If you need to receive the photos within the 24-hour window, please note this in your ‘Additional Information’ when placing your booking request. Please be aware that you may be subject to a Rush Fee for the expedited photos.
We strive for 72-hour turnaround (3 business days) when it comes to videos. Video production is a completely different animal compared to photos. There’s more content to sift through, more TLC when editing, and if you have ever experienced the hair-pulling delay of rendering video clips… you have a full understanding of why it takes longer.
In the event you need to cancel your photo shoot, you’ll need to contact Air DronezDronez 4 Hire immediately by phone, text, or email. Your appointment will be canceled and a credit will be issued to your Air Dronez 4 Hire account. No refunds will be given.
We love Mother Nature as much as you do (most of the time), but every now and then she doesn’t cooperate when providing clear blue skies. In the event that weather is approaching, you’ll need to contact an Air Dronez 4 Hire representative and reschedule your photo shoot by 5:00 pm EST the day prior.
You will receive a download link from Hightail directly to the email you have provided Aerial State. This download link is active for 7 days before deletion from Hightail’s servers. If, for whatever reason, you don’t download your file(s) before the link expires, just shoot us an email and request those files to re-uploaded.
Note: You can only download your files to a desktop computer. The download link will not work on a tablet or smartphone.
We love speaking to our existing clients and meeting new ones. For more information on our services, or to simply ask general questions, don’t hesitate to buzz us via phone or email.